It is important that returned items are in the best possible condition, so please take good care of them and keep all packaging and labels. Do not remove any labels, tags or accessories until you are happy with your purchase. Failure to follow this will more than likely result in us not accepting your return.
Returns and exchanges are accepted within 30 days of order date. Items must be returned unopened/unused, with tags, in their original packaging, along with a completed return form.
Returned items and return shipping costs are your responsibility until they reach the return address. Please keep a record of your return tracking. A refund will be issued once we receive returned items.
You are responsible for the shipping costs involved in returning the item to us, unless specified otherwise. We will send the new item to you at our cost, though.
If for any reason you are unhappy with your order, you may return it for a full refund or exchange so long as the item is in new condition (unused, unwashed, unaltered, undamaged). Return approval is up to our discretion based on these conditions.
Returning Damaged or Faulty Items
Although we do our best to ensure that we only provide the best quality, unfortunately from time to time faults can occur. In order to resolve problems as quickly and efficiently as possible, we kindly ask to contact us for the return and send the product back to us with a detailed description of the fault.
We have to be able to check what went wrong with your order, so before returning any of the items, start by sending us an e-mail at firstname.lastname@example.org with a description (including clear pictures) of the problem. We will assess the damage and contact you from there to decide the course of action.
Please note that for hygienic reasons underwear and socks are non-returnable. Items for shoe care and maintenance are also non-returnable and non-refundable, whether opened or not.
If you have a non-returnable item that arrived damaged please contact us at email@example.com.
Where to Ship Your Return
Please do not send the return by using by using the original shoe box as the outer box. Don't stick tape or labels directly on the original shoe box. Pack the unworn shoes into the original shoe box and then pack the shoe box into a shipping carton or another box. There will be a € 25 fee deducted from your refund if the return is received with tape or postal labels stuck directly to the products and packaging.